Orders

When will I receive my order confirmation

Upon placing your order, you should expect to receive an email confirmation promptly. Please make sure to check your promotional inbox or spam folder in case the email is redirected there. If, for any reason, you have not received the confirmation email, please feel free to contact us at pawsiepalinc@gmail.com.

When will I receive my shipping confirmation

Once your parcel is processed and shipped out, you can expect to receive a shipping confirmation email. The preparation, engraving, and shipping of your order typically take 2-4 business days. To ensure you don't miss any important emails, please remember to check both your promotions and spam folders. If, by any chance, you haven't received your confirmation, please don't hesitate to reach out to us.

Can I make changes to my order

If you require any modifications to your order, kindly contact us at www.pawsiepalinc.com or pawsiepalinc@gmail.com immediately after placing your order.

We can only accommodate order cancellations or edits if customers reach out within 30 minutes of their purchase. Once the 30-minute window has passed, our system will process your order, and we won't be able to make any changes on your behalf.

We appreciate your understanding in this matter. Thank you!

How can I cancel my order

To cancel your order, please reach out to us at pawsiepalinc@gmail.com within 24hours of placing your purchase.

Please note that once orders have been processed and engraved, we are unable to cancel them.

Once we confirm your cancellation request, a refund will be issued through your original method of purchase.

Shipping & Delivery

How long does it take to get my products?

Once an order placed, it will take 1-3 business days to have it processed.

Orders within the United States or Canada should arrive within 7-15 business days.

International Shipping should take around 7-20 business days depending where you are located.

How much does the shipping cost?

We offer free shipping for all orders over $75 USD.

For orders below $75 USD, there will be a flat-rate shipping fee of $10 USD.

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International

We offer free shipping for all orders over $150 USD.

Orders below $150 has a flat rate of $15 USD.

The average shipping time varies depending on the location. It is generally 8-25 business days.

How can I track my order?

Your tracking code will be in the shipping confirmation email. Tracking info will generate a few days after an item has been shipped!

Return & Refund Policy

Please read this before place an order

We are not able to accept returns at this time. ALL sales are final.

If there is a mistake with your order, please email us at pawsiepalinc@gmail.com within 24 hours of receiving your package and we will correct this.